Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

  • Our contact details

By post - Unit 18 The Factory, Aynam Road, Kendal, Cumbria, LA9 6EE, GB

Telephone - 01539 723949

Email - hello@jovincent.com

  • What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Location data

  • Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Where we get personal information from

  • People directly

  • How long we keep information

Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

  • Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

  • How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 3rd May 2024